Terms of Service

Effective Date: January 15, 2025
Last Updated: January 15, 2025

Welcome to Flevv! These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Flevv ("we," "our," or "us") governing your use of our mobile application and services. By accessing or using Flevv, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, authenticating via Google/Apple login, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and Refund Policy. If you do not agree, you must immediately cease using our services.

2. Description of Service

Flevv is a comprehensive professional services platform providing subscription-based access to the following services:

• Resume Builder: AI-powered resume creation, editing, and optimization tools with professional templates
• Resume Upload & Enhancement: Upload existing resumes (PDF format) for AI-powered content improvement and extraction
• Course Management: Access to professional development courses and learning content
• Digital Visiting Cards (V-Cards): Create, customize, and share digital business cards
• E-Commerce Stores: Create and manage online stores with product catalogs and order management
• AI-Powered Features: Content generation, improvement suggestions, and intelligent recommendations powered by OpenAI GPT models
• File Export: Download resumes and visiting cards in various formats
• Analytics: Track views, engagement, and performance metrics

Important: Flevv operates on a subscription-only model. There is no free tier or free trial. Access to all features requires an active paid subscription.

User Accounts

Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• One person may not maintain multiple accounts

Account Security

• You are responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account
• We are not liable for losses resulting from unauthorized account use

User Content and Responsibilities

Your Content

• You retain ownership of all content you create using our services
• You grant us a license to use your content to provide our services
• You are responsible for ensuring your content is accurate and up-to-date
• You must have the right to use any content you upload or create

Prohibited Content and Activities

You may not use our services to:

• Create false, misleading, or fraudulent information
• Infringe on intellectual property rights
• Violate any applicable laws or regulations
• Harass, abuse, or harm others
• Distribute malware or malicious code
• Attempt to gain unauthorized access to our systems
• Use our services for commercial purposes without authorization

4. Subscription and Payment

4.1 Subscription Plans

• Monthly Subscription: Billed monthly in advance, auto-renews unless cancelled
• Annual Subscription: Billed annually in advance, auto-renews unless cancelled
• Subscription fees are non-refundable except as required by applicable consumer protection laws
• Prices are subject to change with 30 days' advance notice
• All features (Resume, Courses, V-Cards, Stores) are included in subscription plans

4.2 Payment Terms

• You must provide valid payment information through Razorpay (our payment processor)
• By subscribing, you authorize us to charge your payment method for recurring subscription fees
• Failed payments will result in immediate service suspension until payment is successful
• You are responsible for all applicable taxes (VAT, GST, sales tax, etc.)
• Payment information is securely processed by Razorpay in compliance with PCI-DSS standards

4.3 Refund Policy: 7-Day Money-Back Guarantee

NEW SUBSCRIBER GUARANTEE: We offer a 7-day money-back guarantee for first-time subscribers.

• 7-Day Guarantee: First-time subscribers can request a full refund within 7 days of their initial purchase
• One-Time Only: This guarantee applies once per person/account (cannot be reused)
• First Subscription Only: Does NOT apply to renewals, re-subscriptions, or subsequent subscriptions
• How to Request: Email support@flevv.com with subject "7-Day Refund Request" within 7 days
• Processing: Refunds are processed manually through Razorpay within 5-7 business days

NO REFUNDS AFTER 7 DAYS: After the 7-day guarantee period expires:

• No Partial Refunds: We do not provide refunds for unused portions of subscription periods
• No Renewal Refunds: Monthly and annual renewals are NOT eligible for refunds
• No "Change of Mind" Refunds: Dissatisfaction with service after 7 days does not qualify for refunds
• No Technical Issue Refunds: Service interruptions do not qualify for refunds (we will extend service duration instead)
• Account Deletion: Deleting your account does not entitle you to any refund
• Legal Exceptions Only: Refunds beyond 7 days only where mandatory under applicable consumer protection laws

By subscribing, you explicitly acknowledge and accept this refund policy. Use the 7-day period to ensure the service meets your needs.

4.4 Cancellation

• You may cancel your subscription at any time from your account settings
• Cancellation takes effect at the end of your current billing period
• You will retain access to services until the end of the paid period
• No refund will be provided for the remaining subscription period upon cancellation
• After cancellation, auto-renewal is disabled and your subscription will not renew

Intellectual Property Rights

Our Rights

• We own all rights to our website, software, and service features
• Our trademarks, logos, and branding are protected intellectual property
• You may not copy, modify, or distribute our proprietary content

Your Rights

• You retain ownership of content you create using our services
• You may export and download your content
• You grant us necessary licenses to provide our services

5. AI-Powered Features and Third-Party Processing

5.1 OpenAI Integration

By using Flevv's AI-powered features, you acknowledge and agree that:

• Your resume content and uploaded PDF files are sent to OpenAI (ChatGPT) for processing
• OpenAI processes your data according to their Data Processing Agreement and privacy policy
• Your data is not used to train OpenAI's models
• You retain all rights to your original content and AI-generated suggestions
• AI-generated content is provided "as-is" and you are responsible for reviewing and verifying accuracy

5.2 Content Accuracy Disclaimer

• AI-generated content may contain inaccuracies, errors, or inappropriate suggestions
• You are solely responsible for reviewing, editing, and verifying all AI-generated content before use
• We are not liable for any consequences arising from use of AI-generated content
• AI suggestions are tools for assistance only, not professional career advice

6. E-Commerce Store Responsibilities

6.1 Store Owner Obligations

If you create and operate an e-commerce store through Flevv, you agree to:

• Comply with all applicable e-commerce, consumer protection, and tax laws in your jurisdiction
• Provide accurate product descriptions, pricing, and availability information
• Fulfill orders promptly and provide tracking information to customers
• Handle customer data (especially delivery addresses) in compliance with data protection laws
• Process returns, refunds, and customer complaints in accordance with applicable consumer rights laws
• Maintain adequate records for tax reporting and compliance purposes
• Not sell illegal, counterfeit, prohibited, or restricted items

6.2 Customer Address Data

• When customers place orders, their delivery addresses are shared with you
• You must use customer addresses solely for order fulfillment purposes
• You are responsible for protecting customer data and complying with GDPR/data protection laws
• You must not share, sell, or misuse customer delivery information
• You must delete customer data when no longer needed for order fulfillment

6.3 Flevv's Limited Liability for Stores

• Flevv provides the platform only; we are not a party to transactions between you and your customers
• We are not responsible for product quality, delivery, disputes, or legal compliance
• You indemnify Flevv against any claims arising from your store operations
• We may suspend or terminate stores that violate these Terms or applicable laws

7. Privacy and Data Protection

• Your privacy is important to us
• We collect and use your information as described in our Privacy Policy
• We implement industry-standard security measures to protect your data
• You have rights under GDPR and applicable data protection laws (see Privacy Policy)
• You can control your privacy settings and delete your account in-app

8. Service Availability and Performance

• We strive to maintain 99% uptime but cannot guarantee uninterrupted or error-free service
• Scheduled maintenance will be performed with advance notice where possible
• Service interruptions may occur due to technical issues, network problems, or third-party failures
• We reserve the right to modify, suspend, or discontinue features with 30 days' notice
• No refunds will be provided for service interruptions (service duration may be extended instead)

9. Limitation of Liability

To the maximum extent permitted by applicable law:

9.1 Warranty Disclaimer

• Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind
• We disclaim all warranties, express or implied, including merchantability, fitness for purpose, and non-infringement
• We do not warrant that services will be uninterrupted, secure, or error-free
• AI-generated content is provided without accuracy warranties

9.2 Liability Limitations

• We are not liable for indirect, incidental, consequential, special, or punitive damages
• Our total liability is limited to the amount you paid in subscription fees in the 12 months preceding the claim
• We are not responsible for third-party services (OpenAI, Google, Apple, Razorpay)
• We are not liable for data loss, business interruption, or lost profits
• These limitations apply even if we were advised of the possibility of such damages

9.3 Exclusions

The above limitations do not apply to:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Liabilities that cannot be excluded under applicable law

10. Indemnification

You agree to indemnify, defend, and hold harmless Flevv, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use or misuse of our services
• Your violation of these Terms
• Your violation of any third-party rights (intellectual property, privacy, etc.)
• Content you create, upload, or distribute
• Your operation of an e-commerce store (product liability, customer disputes, etc.)
• Your violation of applicable laws or regulations

11. Account Termination

11.1 Termination by You

• You may delete your account at any time using the in-app "Delete My Account" feature
• Account deletion is scheduled for 7 days; logging in during this period cancels deletion
• After deletion, your data is permanently removed (see Privacy Policy for details)
• You may export your data before account deletion
• No refund will be provided upon account deletion

11.2 Termination by Us

We may suspend or terminate your account immediately without notice if you:

• Violate these Terms or applicable laws
• Engage in fraudulent activity or payment disputes
• Upload illegal, harmful, or prohibited content
• Attempt to compromise service security or integrity
• Abuse AI features or attempt to extract underlying models
• Operate a store selling prohibited or illegal items

Termination does not relieve you of payment obligations for services already provided.

12. Governing Law and Dispute Resolution

12.1 Governing Law

• These Terms are governed by the laws of [Your Jurisdiction - e.g., India, California, etc.]
• International users agree to submit to the jurisdiction of [Your Jurisdiction] courts

12.2 Dispute Resolution Process

1. Informal Resolution: Contact legal@flevv.com to attempt informal resolution (required first step)
2. Mediation: If informal resolution fails, disputes may be submitted to mediation
3. Arbitration/Litigation: Unresolved disputes will be settled through [arbitration/courts in your jurisdiction]

12.3 Class Action Waiver

You agree to resolve disputes on an individual basis only. Class actions, class arbitrations, or representative actions are not permitted.

13. Changes to These Terms

• We may update these Terms to reflect legal, operational, or service changes
• Material changes will be communicated 30 days in advance via:
• In-app notification
• Email to registered users
• Updated "Last Updated" date on this page
• Continued use after changes constitutes acceptance of updated Terms
• If you disagree with changes, you must stop using services and may delete your account (no refund)

14. Miscellaneous Provisions

14.1 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14.2 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Flevv regarding your use of our services and supersede all prior agreements.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

14.4 Assignment

You may not assign or transfer these Terms. We may assign our rights and obligations to any party without restriction.

14.5 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control (natural disasters, war, pandemics, government actions, internet failures, third-party service outages).

15. Contact Information

For questions about these Terms, please contact us:

• Legal Inquiries: legal@flevv.com
• General Support & Billing: support@flevv.com
• Refund Requests: support@flevv.com (subject: "7-Day Refund Request")
• Privacy/GDPR: privacy@flevv.com

Acknowledgment: By clicking "I Agree," creating an account, or using Flevv services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Reviewed: January 15, 2025