Refund Policy

Effective Date: January 15, 2025
Last Updated: January 15, 2025

This Refund Policy outlines Flevv's strict no-refund policy for subscription services. By subscribing to Flevv, you acknowledge and accept this policy.

1. 7-Day Money-Back Guarantee (New Subscribers Only)

GOOD NEWS! We offer a 7-day money-back guarantee for first-time subscribers.

1.1 Eligibility

You are eligible for a full refund if:

• ✅ This is your first subscription to Flevv (new customers only)
• ✅ You request a refund within 7 days of your initial purchase date
• ✅ You provide a brief reason for your refund request

1.2 How to Request a 7-Day Refund

1. Email: support@flevv.com with subject "7-Day Refund Request"
2. Include: Your account email and reason for refund (optional but helpful)
3. We will manually verify your eligibility and process the refund through Razorpay
4. Refunds are typically processed within 5-7 business days
5. Your subscription will be cancelled upon refund approval

1.3 Important Limitations

• One-Time Only: You can only use the 7-day money-back guarantee ONCE per person/account
• Not for Renewals: Does NOT apply to subscription renewals (monthly/annual)
• Not for Re-subscriptions: If you previously subscribed, cancelled, and re-subscribe - no refund
• Strict 7-Day Window: Requests after 7 days will be automatically denied (no exceptions)
• No Abuse: Creating multiple accounts to exploit this policy will result in permanent ban

2. No Refund Policy (After 7 Days)

IMPORTANT: After the 7-day money-back guarantee period expires, Flevv operates a STRICT NO REFUND policy. All payments after the 7-day window are final and non-refundable.

3. No Refunds After 7 Days For:

After the 7-day money-back guarantee expires, we DO NOT provide refunds for:

• Change of Mind: Dissatisfaction with the service or features after 7 days
• Unused Subscription Period: Cancelling your subscription mid-cycle
• Account Deletion: Deleting your account before subscription expires
• Technical Issues: Service interruptions, downtime, or technical problems (we will extend service duration instead)
• Lack of Use: Not using the service during your subscription period
• Duplicate Payments: Except for verified billing errors (see Section 5)
• Subscription Auto-Renewal: Forgetting to cancel before auto-renewal (your responsibility to manage)
• Renewal Charges: Monthly or annual renewals are NOT eligible for refunds
• Feature Changes: Modifications or removal of features
• Service Quality: Subjective dissatisfaction with service quality after trial period
• AI Results: Dissatisfaction with AI-generated content

4. Subscription Cancellation (No Refund After 7 Days)

• You may cancel your subscription at any time from your account settings
• Cancellation prevents future auto-renewal but does not trigger a refund (unless within 7-day guarantee period)
• You will retain access to services until the end of your paid subscription period
• No partial refunds will be provided for the remaining days/months

5. Exceptions: Refunds Only Where Legally Required

Beyond the 7-day money-back guarantee, refunds will ONLY be provided in the following circumstances where mandated by law:

5.1 Verified Billing Errors

• Unauthorized Charges: Charges made without your authorization (must be verified)
• Duplicate Charges: Verifiable technical errors resulting in duplicate billing
• Incorrect Amount: You were charged more than the stated subscription price

5.2 Legal Consumer Rights

Where required by applicable consumer protection laws in your jurisdiction:

• EU Consumers: 14-day withdrawal right under EU Consumer Rights Directive (Directive 2011/83/EU) - ONLY if you have not started using the service
• UK Consumers: 14-day cooling-off period under Consumer Contracts Regulations 2013 - ONLY if service not commenced
• Australian Consumers: Rights under Australian Consumer Law where service has major failure
• Other Jurisdictions: As specifically mandated by local consumer protection laws

Important Note: By subscribing and using Flevv services, you expressly agree that service provision begins immediately, which may waive withdrawal rights under EU/UK law. Our 7-day money-back guarantee exceeds most legal requirements.

5.3 Service Failure (Legal Requirement Only)

Refunds only where legally mandated for:

• Complete Service Unavailability: Service completely unavailable for 30+ consecutive days due to our fault
• Major Data Loss: Permanent loss of all user data due to our negligence (not user error)
• Fraudulent Activity by Us: Proven fraud or misrepresentation by Flevv

6. How to Request a Legally-Mandated Refund

If you believe you qualify for a refund under Section 5 (NOT the 7-day money-back guarantee):

1. Email: support@flevv.com with subject "Refund Request - Legal Basis"
2. Provide Evidence: Include:
   • Account email and subscription ID
   • Specific legal basis for refund (cite law/regulation)
   • Supporting documentation (receipts, screenshots, etc.)
   • Jurisdiction where you reside
3. Review: We will review within 10 business days
4. Decision: You will receive a written response with approval or denial
5. Processing: Approved refunds processed manually through Razorpay within 14 days via original payment method

7. Disputed Charges and Chargebacks

IMPORTANT: Before initiating a chargeback with your bank:

• Contact us at support@flevv.com - we will work with you to resolve legitimate billing issues
• Chargeback Consequences: Initiating a chargeback without contacting us first will result in:
  • Immediate account suspension
  • Permanent account termination
  • Loss of all data and content
  • Ban from future Flevv services
• Fraudulent chargebacks may result in legal action

8. Service Extensions (Alternative to Refunds)

For technical issues or service interruptions:

• We may extend your subscription duration proportionally
• Extensions are provided at our discretion
• No cash refunds will be provided (except within 7-day guarantee period)

9. Your Responsibility

Before subscribing, you are responsible for:

• Reviewing service features and limitations
• Using the 7-day money-back guarantee to test the service
• Ensuring the service meets your needs within 7 days
• Understanding this refund policy
• Managing subscription auto-renewal settings
• Cancelling before the next billing cycle if you don't want to continue

10. Subscription Management

10.1 Preventing Unwanted Renewals

• Set calendar reminders before renewal dates
• Cancel in your account settings at least 24 hours before renewal
• Monitor your email for renewal notifications
• Forgetting to cancel is not grounds for a refund (renewals are NOT covered by 7-day guarantee)

10.2 Auto-Renewal Management

• Auto-renewal can be disabled anytime in account settings
• Disabling auto-renewal does not cancel current subscription
• You retain access until the end of the paid period

11. Geographic Variations

This policy applies globally. Our 7-day money-back guarantee exceeds most jurisdictional requirements. However, where local consumer protection laws mandate additional refund rights, those legal requirements will be honored. Contact us to discuss your specific jurisdiction's requirements.

12. Contact Information

For refund requests and billing inquiries:

• 7-Day Refund Requests: support@flevv.com (subject: "7-Day Refund Request")
• Billing Issues: support@flevv.com
• General Support: support@flevv.com
• Legal/Compliance: legal@flevv.com

Note: All refunds are processed manually through Razorpay by our support team. Please allow 5-7 business days for processing.

13. Policy Updates

We may update this refund policy. Changes will be communicated via:

• Updated "Last Updated" date on this page
• In-app notification for material changes
• Email to active subscribers (for policy restrictions)

Continued subscription after changes constitutes acceptance of the updated policy.

Summary:

• ✅ 7-Day Money-Back Guarantee for first-time subscribers
• ❌ NO REFUNDS after 7 days (strict policy applies)
• ❌ NO REFUNDS for renewals (monthly/annual)
• ❌ NO REFUNDS for re-subscriptions
• ✅ Legal refunds honored where mandated by law

Acknowledgment: By subscribing to Flevv, you explicitly acknowledge that you have read, understood, and agree to this refund policy. You understand that you have 7 days to request a refund if you're a first-time subscriber, and after that window closes, all payments are final and non-refundable (except where legally mandated).

Questions? Contact support@flevv.com before subscribing if you have concerns about this policy.